The CSE executive team is proud to oversee the vision to provide superior coverage and exceptional customer service to all policyholders. Our executive leadership team sets the tone for the company as a whole, making CSE an organization where our Insureds and Agents are our priority, every effort is appreciated, and all of our employees are valued.
Meet the Team
Marcus Linden joined CSE Insurance Group in September 2018 as President and CEO.
Mr. Linden has led successful turnarounds in several industries and companies by capitalizing on competitive differentiation, focusing on the operational details, and by creating value for customers, business partners, and shareholders. He began his career as an engineer in Southern California, worked for Bain & Company in Dallas, and lived on both coasts working for Progressive Insurance and CSAA Insurance. Mr. Linden is very deliberate about identifying, developing, and empowering leaders, and finds it very rewarding to help people achieve their personal and professional goals.
Mr. Linden graduated with honors from the University of Chicago Booth Graduate School of Business where he completed his MBA. He also earned a Master’s degree from UC Berkeley in engineering and double majored at UC Davis in engineering and economics. Mr. Linden is married with three children and enjoys cycling, skiing, and spending time with friends.
Pam Burrows joined CSE in 2016 to lead HR transformation supporting the business strategy.
Prior to joining CSE, Pam spent 18 years in the defense industry as an HR leader successfully partnering with business leaders across organizations and geographic boundaries, providing talent acquisition, talent management, organization development, and employee and labor relations expertise to large client groups in the U.S. and internationally. Pam also wrote award winning proposals with NASA and the Department of the Army, and served as the HR transition leader for multiple contract awards.
Pam is a Six Sigma Specialist and has led teams through process improvement projects and organizational change. She holds a Master of Science degree in Organization Development from the University of San Francisco.
Mark has worked in information technology for more than 30 years. He joined CSE Insurance in 2014 as Chief Information Officer. Mark previously worked as the CIO for Wintec Industries located in Milpitas with a revenue of $300 million per year. While at Wintec, he managed IT and operations for North America and Asia while simultaneously handling all IT functions including software development, data center management, vendor relationships, technical support, disaster recovery, and strategic planning.
Prior to working at Wintec, Mark was the Chief Information Officer for Globalware Solutions and provided ecommerce and global supply chain services to a host of blue chip companies. Mark also served as a Director of Development at Esurance during their explosive online growth. While at Esurance, he was responsible for the architecture of their front end quoting system which was voted best of the internet for ease of use.
Additionally, he managed a large on and off-shore software development team of more than 100 developers. He studied in the Wharton Business School in San Francisco, CA. In his free time, Mark has several hobbies: he is a passionate snowboarder, sails catamaran, plays soccer, and, most importantly, loves being a father of three.
Randy Farless joined the CSE executive team in February 2015. He is responsible for the administration and coordination of all departments within Sales and Marketing along with setting the direction and goals to achieve profitable growth through increased sales and retention in all product lines. He oversees the development and maintenance of the agency distribution system to provide an effective sales force for CSE, while supervising marketing intiatives to deliver support of sales efforts.
Randy holds a Bachelor of Science (BSBA) in Marketing from University of Arkansas, and maintains a long history of proven success in his field. He previously served as the Senior Vice President of Sales and Marketing for Donegal Insurance Group, where he created sales processes, practices, and training that drove top line growth and profit through their independent agent channel. Randy also served as SVP of Sales and Marketing for Fireman's Fund Companies, creating the sales and distribution strategy for Personal, Commercial and Specialty lines of business and driving growth through independent agencies, brokers, and wholesalers. Before his time at Fireman's Fund, Randy was the VP of Agency Distribution at Horace Mann and the VP of Marketing at Safeco Insurance Company, where he started his career in the industry.
Mike Suzuki has direct responsibility over CSE Insurance Group’s personal and commercial lines underwriting and customer service teams reporting to David Carmany (SVP of Technical Operations). He has more than 20 years of experience in the Property and Casualty industry.
Mike came to CSE as a Portfolio Underwriting Supervisor and has since served in a variety of management positions including Personal Lines Underwriting Manager and Underwriting Director. Most recently, Mike was Assistant Vice President of Insurance Operations overseeing CSE's operational groups and portfolio management.
Mike began his insurance career with Safeco Insurance Company as a personal lines underwriter within their Western Regional office in Fountain Valley, CA. He has also held underwriting positions in GeoVera Insurance Company and as a home office underwriter responsible for auditing and compliance of the Western Region within Fireman's Fund's home office in Novato, CA.
Mike earned a Bachelor's degree in Finance from the University of Southern California and a Master's degree in Management from Boston University. He also holds the Chartered Property Casualty Underwriter (CPCU) and Associate in Insurance Services (AIS) designations.
Diana Puig joined CSE Insurance Group in 2018 to lead the claims organization, where she is responsible for the strategic direction and overall leadership of the department.
Diana has nearly 30 years of experience in the industry. Prior to joining CSE, she led Innovation and Continuous Improvement and directed Casualty Practices at Chubb Insurance, formerly ACE Group. Diana has also held various leadership positions in both commercial and personal lines at Travelers Insurance – National Severity Manager and Director, Claims Product Management, Fireman’s Fund Insurance – Auto and GL Technical Director, AIG, Farmers Insurance, and CSAA, the Northern California affiliate of AAA where she started her career in claims.
Diana brings extensive nationwide and international experience in property and casualty claims, having managed all levels and complexities in both personal and commercial lines across many market segments, including national accounts, personal lines, private client, entertainment, landlord, automobile dealerships, farm & ranch, hospitality, trucking, commercial accounts, and small businesses.
Diana holds a B.S. Degree in Engineering (Biomedical Engineering) from Tulane University. She lives in San Francisco with her family and enjoys traveling, snow skiing, and boating.
Ryan is CSE Insurance Group’s Chief Actuary, responsible for oversight of analysis and modeling. He directly leads the Pricing, Actuarial Reserving, Reporting and Portfolio Management teams.
Ryan spent the majority of his insurance career with Allianz. At Fireman’s Fund, he served in numerous actuarial functions, building pricing strategy for property and casualty lines, as well as leading reserve analysis for all lines of business. Previous to CSE, Ryan was Regional Actuary for AIG, responsible for Commercial Casualty pricing in the Northwest region.
Ryan was admitted as Fellow of the Casualty Actuarial Society in 2009, and is a Member of the American Academy of Actuaries. He holds a B.S. in Applied Mathematics from the University of California, Davis.